Technical Support/Services

Caldwell Maintains A Fully Equipped AAMA Accredited Balance Test Lab

All Caldwell sash balances are tested and verified in accordance with the AAMA 902-07 Voluntary Specification for Sash Balances, and are approved for use in any AAMA labeled windows. In addition to the state of the art laboratory and equipment, Caldwell’s engineering staff utilizes the latest technologies including:
  • 2D & 3D CAD Software
  • Finite Element Analysis
  • Proprietary Balance Analysis Software
We offer technical support in numerous areas.
  • Product application in existing and new window designs.
  •  System recommendations based on our diverse product offerings.
  • Comprehensive product design and prototyping which includes stereo lithography, CNC, structural analysis and performance verification.
  • Engineering collaboration with OEM manufacturers and extruders.
  • Job-site trouble shooting and evaluations.
  • Technical training seminars.
  • In-plant start up assistance.
  • Product installation recommendations and training.
If you should require technical support, we are ready to help you. 
Please complete the form below or if you prefer, we can be contacted by phone at 585.352.3790 or email at

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