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FAQ



Technical

Can your ULTRA-LIFT® balances be adjusted?
No, we do not recommend adjusting ULTRA-LIFT® balances.


What is the disengagement procedure for your ULTRA-LIFT® balances?
Please Click Here to view the disengagement procedure for our ULTRA-LIFT® balances


Customer Service

What is your balance warranty period?
Within a 10 year period, Caldwell will replace or repair in our factory any Roller-Tilt, Quick-Tilt, Series 86, Series 86xt, Series 86hp, Series 97, Series 97t, Series 97i, Alumatilt, Insul-tilt, or Spiromite Balance found to be defective in materials or manufacture.

Within a 5 year period, Caldwell will replace or repair in our factory any Ultra-Lift
Balance found to be defective in materials or manufacture.

Note that the 10 year warranty period for all our balances (with the exception of Ultra-lift) is longer
than previously offered (5 years). Caldwell began offering a 10 year warranty in 2003.


What are the customer service hours of operation?
Customer service hours of operation are: Monday thru Friday 7am to 5pm EST
 


General

Do you currently sell clockspring balances?
No, Caldwell no longer manufactures clock spring balances. If you are interested in purchasing clock spring balances please contact L & L Concepts.


What is your standard balance lead times?
Please Click here to view a chart of our current lead times.


What are your typical box quantities for your balances?
Please Click here to view a chart of our current box quantities.

Caldwell
Caldwell